Both Minds WebAgent

Both Minds WebAgent — Privacy Policy

Last updated: August 2026

1. Introduction

Both Minds WebAgent (“WebAgent”, “Service”, “Platform”) is an AI-powered assistant that enables organizations to ingest documents, configure skills, and deploy intelligent agents on websites or internal systems.

This Privacy Policy explains how Both Minds LLC (“we”, “our”, “us”) collects, uses, and protects information when you use the Service.

By using WebAgent, you agree to the practices described in this policy.

2. Information We Collect

A. Customer Content

We collect and process content you provide to the Service, including:

  • Documents uploaded or ingested
  • Website content provided for training
  • Chat messages sent to the agent
  • Tags, metadata, and configuration settings

You retain ownership of all Customer Content.

B. Authentication Data

When you sign in using Microsoft Entra ID or other identity providers, we may receive:

  • User ID
  • Tenant ID
  • Email address
  • Basic profile information

We do not collect or store passwords.

C. Technical & Usage Data

We may collect:

  • IP address
  • Browser type
  • Device information
  • Usage logs
  • Error logs
  • Agent telemetry (for debugging and analytics)

D. Cookies

We may use cookies for authentication, session management, and improving user experience.

3. How We Use Information

We use collected information to:

  • Provide and operate the WebAgent service
  • Generate AI responses
  • Maintain tenant isolation
  • Improve accuracy and reliability
  • Authenticate users
  • Debug issues and monitor performance
  • Ensure security and prevent abuse

We do not sell your data.
We do not use Customer Content to train public AI models.

4. Data Storage & Retention

  • Customer Content is stored in tenant-isolated storage.
  • Logs may be retained for a limited period for debugging and analytics.
  • You may request deletion of your data at any time.
  • Deleted data may persist in backups for a short period.

5. Sharing of Information

We may share data only with:

  • Service providers (e.g., cloud hosting, storage, authentication)
  • Law enforcement if required by law
  • Your organization’s administrators

We do not share data with advertisers or unrelated third parties.

6. Security

We use industry-standard security measures, including:

  • Encryption in transit
  • Access controls
  • Tenant isolation
  • Secure authentication

However, no system is completely secure. You use the Service at your own risk.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Export your data
  • Restrict processing

8. Children’s Privacy

WebAgent is not intended for children under 13.
We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Continued use of the Service constitutes acceptance of the updated policy.

10. Contact

For privacy questions or requests email: legal@bothminds.com